REFUND POLICY

REFUND POLICY

To further ensure your rights and satisfaction, we continue to optimize our refund and cancellation policy to adapt to the ever-changing gaming landscape and user needs. Here is the detailed policy:

Step 1: Confirm Refund Eligibility

Before submitting a refund request, please ensure that you meet the following criteria:

You have unused virtual currency or items in your account.

Refund requests must be made within 7 days of purchase.

The refund amount does not exceed the most recent recharge amount.

We are committed to ensuring your transaction experience, and thus, we regularly review and update our refund policy to ensure fairness and transparency.

Step 2: Contact Customer Service

Once your eligibility has been confirmed, please contact our customer service team via email. You can find the contact information on our official website or directly send an email to the designated address. Our customer service team will respond to your request as soon as possible.

To help us understand your issue and expedite the processing, please provide accurate account information and detailed refund reasons. Our customer service team will do their best to provide support and assistance.

Step 3: Submit Refund Request

Once you've contacted customer service, you'll be asked to provide necessary information, including account name, recharge records, and reasons for the refund. Please ensure that you provide accurate and complete information to expedite the processing of your request. Our customer service team will respond within 3 working days and process your refund request promptly upon approval.

If your refund request is approved, the refund amount will be returned to your payment account, and you will be notified via email.

Step 4: Await Processing

Once your refund request has been approved, please wait patiently for it to be processed. Refunds normally take 7 working days to process. During this time, you may contact Customer Service to track the progress of your refund or to resolve any issues.

We appreciate your understanding and cooperation. If you have any questions or need assistance regarding our policy, please don't hesitate to contact our customer service team. We are committed to supporting you and continually improving to meet your needs and expectations.