Refund Policy

To protect your rights and satisfaction, we continuously improve our refund policy to adapt to the evolving gaming landscape and user needs. Below is our detailed refund process:

Step 1: Check Your Refund Eligibility

Before submitting a refund request, please ensure that you meet the following criteria:

Your account contains unused virtual currency or items eligible for a refund.

Refund requests must be submitted within 7 days from the purchase date.

The refund amount must not exceed the most recent transaction amount.

We are committed to providing a seamless refund experience and regularly update our policy to maintain fairness and transparency.

Step 2: Contact Customer Service

If you meet the eligibility criteria, please contact our customer service team via email. You can find the contact information on our official website or send an email directly to our support team. We will respond as soon as possible.

To help us understand your issue and expedite processing, please provide accurate account details and a clear reason for your refund request. Our support team will do their best to assist you.

Step 3: Submit Your Refund Request

Once you've contacted customer service, you will be required to provide relevant details, including your account name, transaction history, and refund reason. Please ensure that all information is accurate and complete to avoid delays. Our team will review your request within 3 business days and process your refund promptly upon approval.

If your refund is approved, the amount will be returned to your original payment method.

Step 4: Await Processing

Once your refund request is approved, please allow approximately 7 business days for processing. During this time, you may contact customer service to track your refund status or address any concerns.

We appreciate your understanding and cooperation. If you have any questions or need further assistance, please don’t hesitate to contact our customer service team. We are committed to improving our services to meet your expectations.